Contact Us

Customer Service, Operational and Technical Support


Production and Technical Support Team

Our technically savvy production team offers around-the-clock assistance specific to authorization and capture functionality or any production issues.

Round-the-clock availability
1-800-847-2772

VAR Support Team

Our VAR Support Team offers more detailed research into authorization and capture issues in production.

Available Monday through Friday (excluding holidays)
7:00 a.m. to 5:00 p.m. Arizona Time
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Developer Services Team

For questions related to specifications, testing and certifications. The certification team works exclusively in a test environment with test data and does not have access to production data.

Available Monday through Friday (excluding holidays)
7:00 a.m. to 5:00 p.m. Arizona Time
Specification and Testing questions: acq-developer_services@tsys.com
Project Process questions: acq-varprojectsupport@tsys.com

VAR Relationship Management Team

Our VAR relationship managers are here to answer your day-to-day processing, technological, marketing and service needs. Dedicated to nurturing the Partner Program, we work hard to ensure the best possible experience for our Certified VAR Partners. Building and fostering successful partner relationships is paramount to this role. The VAR relationship management team identifies and executes growth strategies specific to our partners' business demands. We are firmly committed to helping you grow your business.

Available Monday through Friday
8 a.m. to 6 p.m. Arizona Time
acq-partnerprogram@tsys.com